My Kaplan FAQs

Got Questions?  We’ve Got Answers!

The all new My- your personalised online study space

Here we've answered some of the most frequently asked questions about the new MyKaplan. If you can't find what you're looking for, please send a quick email to and we will do our very best to answer your question.

If you are having trouble accessing My Kaplan, please see the help guide below.

I haven’t received an email to activate my account/reset my password

You will only receive this is if your course is taking place within the next 3 weeks. This will be sent from, please check your junk mail. If you still have not received this, please call us on 02920 45 1000. 

I have received an email to activate my account but when I click the link it says it has expired

I haven’t received an email to view my course information

Have you enabled email notifications on your account? If not, please login to your account and click 'Notifications' found under your profile.

Do I need to create my own password or will this be provided?

All delegates are sent to link to a log on screen to access the portal. Your user name will be quoted to you in the registration email. There is no set password at this stage so all delegates must create one and need to click forgot email/ password in order to do so.

Why can’t I see all of the courses that I am booked onto?

All course information will be made available approximately 3 weeks before each course through our online Myportal. 

For example, if  you are booked onto 8 courses; three of which are coming up within 10 days and the remaining within the next 6 weeks, you will only able to view course information for your first three courses.

Your booking confirmation will confirm all of the courses that you are booked onto.

What are the minimum system requirements for MyKaplan?


Microsoft Windows PC running Windows 7 or above.

Supported Browsers

  • Microsoft Internet Explorer Version 11 (excluding Edge)
  • Mozilla Firefox Version 31 and above
  • Google Chrome Version 36 and above

We recommend you only use the above browsers. Users using the following may experience limited functionality.

  • Apple Safari
  • Opera
  • iPad

Flash Player

Adobe Flash Player installed (Version 9.3 or above except, without toolbar)

Disable pop-up blocking software

Pop-up blocking Applications might prevent Learning Objects from loading successfully.


Disable toolbars (i.e. Google, Yahoo...) as 3rd party Applications can interfere with your learning plan.

Broadband is highly recommended

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