Dealing with Difficult People

Starting Price: £188.00

Price excludes VAT

This one-day course considers strategies for more effectively dealing with difficult situations and people in a work environment and the skills needed to build good working relationships with clients, colleagues and other contacts.

Attending this course will provide you with:-

  • A better awareness of how to deal with difficult and awkward people within a working environment
  • Insight into how to build a better relationship with clients and other contacts.


This course is designed for trainee, newly qualified, assistant or associate solicitors, who are experiencing challenges in dealing with difficult and awkward people within a work environment.

Key Benefits

  • Gain a better understanding of how and why some people are difficult;
  • Develop skills for handling difficult people more effectively;
  • Learn methods for more successful conflict resolution; and
  • Gain an insight into how to better deliver a service to clients and other contacts.
Locations and Dates

Live Online – 30 September 2024 (Limited Spaces)

Live Online – 4 November 2024

Format & Delivery
  • Knowledge
  • Interpersonal Skills
Topics Covered
Prior Knowledge

To optimise the time available during the course, preparatory work must be completed in advance of the course.

Practice and reflection as delegates continue to learn from:

  • A situation that went well – to replicate success;
  • A situation that did not go well – to avoid future mistakes; and
  • Observing internal and external role models.