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Starting Price: £165.00

Price excludes VAT

Dealing with Difficult People

This one-day course considers strategies for more effectively dealing with difficult situations and people in a work environment and the skills needed to build good working relationships with clients, colleagues and other contacts.

Attending this course will provide you with:-

  • A better awareness of how to deal with difficult and awkward people within a working environment
  • Insight into how to build a better relationship with clients and other contacts.

Audience

This course is designed for trainee, assistant or associate solicitors, who are experiencing challenges in dealing with difficult and awkward people within a work environment.

Key Benefits

  • Gain a better understanding of how and why some people are difficult;
  • Develop skills for handling difficult people more effectively;
  • Learn methods for more successful conflict resolution; and
  • Gain an insight into how to better deliver a service to clients and other contacts.
Locations and Dates

London – 14 September 2021

Format & Delivery
  • Knowledge
  • Interpersonal Skills
Topics Covered
Prior Knowledge
Coursework

Preparation
To optimise the time available during the course, preparatory work must be completed in advance of the course.

Post-Coursework
Practice and reflection as delegates continue to learn from:

  • A situation that went well – to replicate success;
  • A situation that did not go well – to avoid future mistakes; and
  • Observing internal and external role models.
Competencies

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Starting Price: £165.00

Price excludes VAT