FAQs

Altior runs training courses in venues across England and Wales. We try to use as many city centre locations as possible, close to rail and road links for easy access.

You can find your venue details on My after booking onto a course.

Can I make a provisional booking?

We do not accept provisional bookings. 

Do I have to book before I attend a course?

Yes, all courses must be booked in advance. You will not be able to attend a course if you turn up on the day without prior booking.

What is included in the course fee?

In addition to the training on the day of the course, the course fee includes the following:

• Course materials

• Access to online materials - Myif appropriate to the course booked

• Ability to transfer for free up until 28 days before the course

Lunch, travel and expenses are not included in the course fee

Can I purchase the materials from a training course without attending?

No, our course materials are only available to those who attend a training course with us.

What if I have special needs?

If you require extra support on your course or exam, please contact the Disability Support Officer, Gemma Evans (gemma.evans@barbri.com or ukstudentservices@barbri.com ) who will contact you to discuss your requirements.

I’ve not heard anything about my course booking, what should I do?

We aim to process all bookings within 48 hours, and you will receive an email confirmation to notify you once your booking has been processed. If you have not heard from us by this time, please call Customer Services on 02920 451000 here the team will be happy to check the status of your booking.

Can I pay by cheque for my training?

Yes. Cheques should be made payable to: Altior

You should post your cheque along with a copy of your booking form to:

[1] Altior, 6th Floor, West One, Fourth Banks. NE1 3PA.

Cheques must be received prior to attending the course. You can not bring payment with you on the day of your course.

Can I pay by Credit/Debit card?

Yes. Please call our customer services team on 02920 451000 who will be happy to take your credit/debit card payment over the phone.

Can I pay by BACS for my training?

Yes. If you would like to pay for training by direct bank transfer, please request the BACS details from our delegate services team.

Where will my course be held?

Altior runs training courses in venues across England and Wales. We try to use as many city centre locations as possible, close to rail and road links for easy access..

We also offer some courses Live Online.

Travel & accommodation

In your joining instructions you will be sent a map with all travel links to the venue. If you wish to arrange accommodation please contact the venue directly who will be able to help. Unfortunately we do not have any preferential rates agreed with the venue partners in regards to travel, parking or accommodation.

Can I transfer onto a different course/ course date?

You can transfer from one course to another, however we will apply an administrative fee of £50.00 plus VAT per day transferred if you are transferring within 28 days of your course start date.  Please note special terms apply to Higher Rights of Audience training and Assessments, TLP and CILEx Advocacy training and Assessment courses.

How do I cancel a course booking?

If you booked your course online or by telephone, you may cancel it without penalty within 14 days of making the booking. Otherwise, once we have accepted your booking, you will remain liable for the full fee should you wish to cancel your course. However, delegates may be substituted free of charge, provided that you notify us in writing before the start of the course.

Please note special terms apply to Higher Rights of Audience training and Assessments, TLP and CILEx Advocacy training and Assessment courses.