People and Clients

Starting Price: £99.00

Price excludes VAT

This course is specifically designed to take you beyond the SRA Competency Statement addressing learning needs in in the crucial area of leading the team as an effective unit.

The key business competence (D3: Apply good business practice) may seem straightforward – but as Peter Drucker wrote: “Management must always, in every decision and action, put economic performance first.  It can only justify its existence and its authority by the economic result it produces”.  This course addresses two key drivers of economic performance – people and clients.

The future of your firm depends on people making the right decisions, at the right time, and having a plan to successfully implement the changes to achieve the prosperity for all stakeholders – this course will share best practice so book on today!

Locations and Dates

TBC: Please contact us for future course dates


This course will be of key benefit to professionals that what to explore some of the key drivers of economic prosperity, lead teams effectively, and help them build their professionalism and contribution to the firm.

Learning Outcomes

Being able to manage the firm, applying good business practice, is a key milestone in a professional career.  The style of this course is dynamic, interactive and hands-on, allowing you to explore vital economic concepts to improving your individual performance and applying them to managing the key talent in today’s legal practice.

In particular, after attending this course, you will:

  • Analyse the client ‘importance/performance’ matrix in key sectors of the firm;
  • Gain ownership of the marketing mix among their people;
  • Use a team profile tool to manage projects more successfully; and

Manage the three drivers of higher performance among their technical staff.

Topics Covered

The topics will include:

  • How to turn common analytical tools using a strategy development methodology that works;
  • The client ‘importance/performance’ matrix;
  • The modern Marketing Mix applied to their department;
  • Understanding team-player skill preferences and applying them to project work in the firm; and

The ‘drivers’ of improved performance in their best people.


The course is designed so that time on the session is focused on the application of practical ideas to real-world challenges in your workplace.

Prior to the course, we encourage you to evaluate your work area ‘Hygiene vs. Health’ tactics to drive short and long-term prosperity.  This will be re-visited during the course, when you will have opportunity to discuss your result with your peers.


Following the course, we encourage you to complete Kaplan Altior’s Personal Development Plan (PDP).  In line with the SRA Statement of Solicitor Competence, our PDP helps you identify, plan, address, evaluate and record your learning and development needs and activities in relation to management skills.


D3       Apply good business practice.