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First PSC Live Online Course

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Dealing with Difficult People

This one-day course considers strategies for more effectively dealing with difficult situations and people in a work environment and the skills needed to build good working relationships with clients, colleagues and other contacts.

Attending this course will provide you with:-

  • A better awareness of how to deal with difficult and awkward people within a working environment
  • Insight into how to build a better relationship with clients and other contacts.


This course is designed for trainee, assistant or associate solicitors, who are experiencing challenges in dealing with difficult and awkward people within a work environment.

Key Benefits

  • Gain a better understanding of how and why some people are difficult;
  • Develop skills for handling difficult people more effectively;
  • Learn methods for more successful conflict resolution; and
  • Gain an insight into how to better deliver a service to clients and other contacts.

Price £165


per delegate
(excludes vat)

Available In-house


Available as an in-house course

Continued Competence


Helps satisfy elements of the SRA statement


Venue Date
15 Sep 2020

Kaplan Altior Experience

We help those in the legal sector achieve their professional development and career goals and excel in their field.


Our programmes offer an interactive and practical learning experience that delivers lasting results and is easily put into practice.


We have vast experience in legal training and assessment and have been developing legal talent for over 35 years.


When tailoring programmes, we take the time to understand your business and create solutions to suit your unique training needs.


Strong client service is at the heart of our business and underpins everything we do. It's what sets us apart from other providers.