• Knowledge
• Interpersonal Skills

• How and Why Some People Are Difficult
• Types of Difficult People
• Skills for Dealing with Difficult People More Effectively
  • Understanding Your Own and Others’ Behavioural Styles
  • Communication Behaviours
  • Communication Skills to Build Better Rapport
  • Assertiveness Techniques.
• Top Tips for Resolving Conflicts More Effectively
  • Understanding Your Triggers
  • Perceptual Positions
  • Listening Skills.
• Case Studies – Dealing with Difficult People

No prior knowledge is required for this course, although some (but hopefully not too much!) practical experience in dealing with difficult and awkward people in a work environment may unfortunately prove beneficial.

Preparation  

To optimise the time available during the course, preparatory work must be completed in advance of the course.

Post-Coursework

Practice and reflection as delegates continue to learn from:

• A situation that went well – to replicate success;
• A situation that did not go well – to avoid future mistakes; and
• Observing internal and external role models.

A1        Act honestly and with integrity, in accordance with legal and regulatory requirements and the SRA Handbook and Code of Conduct

A2        Maintain the level of competence and legal knowledge needed to practise effectively, taking into account changes in their role and/or practice context and developments in the law

A3        Work within the limits of their competence and the supervision which they need

A5        Apply understanding, critical thinking and analysis to solve problems

B1        Obtain relevant facts

B3        Develop and advise on relevant options, strategies and solutions

B5        Undertake effective spoken and written advocacy

B6        Negotiate solutions to clients’ issues

C1        Communicate clearly and effectively, orally and in writing

C2        Establish and maintain effective and professional relations with clients

C3        Establish and maintain effective and professional relations with other people

D1        Initiate, plan, prioritise and manage work activities and projects to ensure that they are completed effectively, on time and to an appropriate standard, both in relation to their own work and work that they lead or supervise

D3        Apply good business practice.

• Advanced Negotiation Skills
• Business Development and Networking Skills
• Financial Literacy
• Negotiation Skills for Lawyers
• Presenting with Impact
• Time and Stress Management for Lawyers 
• Effective Business Writing Skills