It is your responsibility to check that the computer or any other device (such as a tablet) you plan to use to access your MyKaplan account and/or live online course is compatible with the minimum specification requirement for operating MyKaplan and/or using our websites and participating in any live online Adobe Connect sessions. No refund shall be given if you fail to check compatibility beyond the standard 14 day cooling off period.
Information relating to minimum specification requirements for My Kaplan can be found at http://financial.kaplan.co.uk/AboutKaplan/Pages/webex-system-requirements.aspx.
Information relating to minimum specification requirements for Live Online can be found here: https://helpx.adobe.com/uk/adobe-connect/tech-specs.html
Our learning platform supports all the major modern browsers. However, for optimum performance we recommend that you use the latest version of Chrome. Please refer to our systems requirements https://financial.kaplan.co.uk/mykaplan-help/pages/system-requirements.aspx which is updated regularly.
Pop-up blockers and firewalls
Your web browser may have active pop-up blockers to suppress unwanted advertising. Similarly, you may be behind a content-blocking device such as a firewall. It may be necessary to reconfigure or disable these. If you are accessing the learning platform from work or in a public place, you may have to contact the system administrator to do this. It is your responsibility to ensure that Kaplan.co.uk and Kaplan.com are added to your safe domain list.